Responsible gambling

At Pure Casino Lethbridge, we take the issue of responsible gaming very seriously. We believe that gambling should be a form of entertainment, enjoyed responsibly and within one's means.

Voluntary Self-Exclusion Program

We offer our guests access to the Voluntary Self-Exclusion program (VSE), which allows individuals to exclude themselves from our casino for set periods of time or permanently. This program is designed to help those struggling with problem gaming habits by removing their ability to gamble within a regulated and controlled environment.

Self-Exclusion Guidelines

Guests who wish to self-exclude must provide us with written confirmation of their decision, which will be reviewed by our responsible gaming team. Once the exclusion period has ended, guests may reapply for admission or extend their exclusion period as necessary.

Access to Support Organizations

Our casino provides easy access to information and resources that can help individuals struggling with problem gambling habits. We have a dedicated area featuring brochures and posters from local and national support organizations, including provincial helplines and counseling services. These organizations offer confidential advice and guidance for those seeking assistance.

In-Casino Responsible Gaming Features

While we don't provide digital tools like on-screen session timers or automated deposit limits common in online casinos, our trained staff are always available to assist with responsible gaming questions or concerns during operating hours.

• Floor staff can help guests set personal spending limits and discuss ways to gamble responsibly.
• Guests can also opt-in for voluntary deposit limits at the table games area.
• Our dedicated guest services desk offers immediate assistance and advice on responsible gaming practices.

Provincial Programs

Alberta's provincial framework supports responsible gambling by offering structured self-exclusion periods, access to support organizations, and resources aimed at reducing problem gaming habits. We are committed to adhering to these standards in all aspects of our operations.

Collaboration with Support Organizations

We proudly collaborate with various Canadian organizations dedicated to supporting those struggling with problem gaming habits. These partnerships enable us to offer comprehensive resources and services for individuals seeking help.

Our Commitment to Responsible Gaming

At Pure Casino Lethbridge, we strive to create a responsible gaming environment that supports our guests' well-being and provides opportunities for them to enjoy entertainment responsibly. If you or someone you know needs assistance with problem gambling habits, please don't hesitate to reach out to one of the resources listed above.

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